Hello :)

Thank you for your interest in my products.

My name is Sharon, I live in NJ, and I'm a consumer and shop online all the time. I realize while shopping online that there is an element of trust that we must feel before we order. I take great pride in what I do, and always back my products 100%. Additionally, please read my reviews to get a better feel of me and my products :))

If you don't like your pendant, mug, t-shirt, etc., just text, email or message me from this site. I will get back to you very quickly and resolve any issue. If you request a refund, I will issue one immediately :)

Kindly remember that everything that we offer is created to order. Your item will ship out between 5 and 9 days of receiving your order. As mentioned on the home page, my son packages each pendant with a personal note and helps to mail them at our local post office :)

Email me at support@KoolCharm.com. I promise to get back to you promptly!