Hello :)

Thank you for your interest in my products.

POLICY
My name is Sharon, I live in NJ, and I'm a consumer and shop online all the time. I realize while shopping online that there is an element of trust that we must feel before we order. The reason I put my actual cell phone number on my site is to do my best to create this trust. I take great pride in what I do, and always back my products 100%. Additionally, please read my reviews to get a better feel of me and my products :))

If you don't like your pendant, mug, t-shirt, etc., just text, email or message me from this site. I will get back to you very quickly and resolve any issue. If you request a refund, I will issue one immediately :)

SHIPPING
Kindly remember that everything that we offer is created to order. Your item will ship out between 2 and 5 days of receiving your order. As mentioned on the home page, my son packages each pendant with a personal note and helps to mail them at our local post office :)

QUESTIONS?
Text my cell at 973-461-6633, email me at KoolCharmInfo@gmail.com, or just message me at the bottom of this website. I promise to get back to you promptly!